FAQs

While not mandatory, an underlay is highly recommended to extend the lifespan of your rug and to ensure safety by preventing slips and falls.

To file an insurance claim, you generally need proof of purchase, photographs of the damage, and an estimate for repair or replacement from a professional.

Insurance coverage varies. You'll need to consult with your insurance provider to determine the extent of coverage for your damaged rug.

Once every 5-6 years is usually sufficient. Remember, even if you vacuum regularly, your rug continues to hold some dirt, the environment dulls its surface and the wool needs to be conditioned. If your rug is exposed to heavy traffic and soil, we suggest washing more frequently e.g. entrance-way rugs may need cleaning every two years. Cleaning frequency also depends upon use, placement and type of protection from the atmosphere (such as a Plexiglas box for displays) and physical contact. General ongoing maintenance is always essential. Even in a museum, textiles are periodically cleaned - with intervals of ten years between cleanings being common for textiles on display. Flemish and French tapestries should be cleaned within this time period, but special care must be taken due to the fragile and aged silk areas.

Yes, we can repair most types of rugs including Persian, Turkish, and modern rugs.

While we can remove most stains, some deep-set stains may be permanent. It's best to consult with us for an assessment.

Rug binding is the process of securing the edges of a rug to prevent fraying or unraveling.

Yes, we offer custom fringe additions that can match the existing style of your rug.

We use specialized cleaning solutions and techniques to effectively remove unpleasant odors from your rug.

Rug leathering is the process of adding a leather border for aesthetic appeal and durability at the back of the rug in help the rug seats flat.

Yes, please call us immediately for prompt service in case of flood emergencies.

Yes, we offer resizing services to fit your specific needs.

Most rugs can be adapted for wall hanging; consult with us for specific requirements.

There are many things that you should check before purchasing your rug or carpet, including:

• The rug should be regular in shape
• The rug should lay flat
• The rug should be evenly clipped i.e. it has the same pile length across its surface
• The rug should not have discolouration or bleeding dyes

Rugs are handmade so imperfections may be found. Imperfection is not necessarily synonymous with badly made rugs.

Several factors must be considered: the retail value of the item, the cost (original and replacement) and especially, its historic or sentimental value. A dealer in the particular type of textile or rug can appraise its monetary and historic value. Only the owner can assess its personal value.

Absolutely. The Rug Guru has developed an exclusive wash process for pet stains and the odour they cause. The wash contains no harsh chemicals or perfumes. We fully guarantee your rug will be clean and odour free!

The normal process required of beating, washing, drying, grooming, and deodorising your rug will take about 2-3 weeks. It will depend on the size of the rug and the amount of work we already have underway.

Certainly. Pick-up and delivery is free of charge within the Auckland coverage area, including:

Remuera, Freemans Bay, CBD, Ponsonby, Mt. Eden, Pt. Chevalier Takapuna, Devonport, Henderson Valley area, Orewa, Mt. Albert, New Lynn, Titirangi, East Tamaki, Epsom, Western Spring, Howick, Takanini, Warkworth ….

Often it’s pets and the smells they leave on your rugs. Just removing the animal hair or fur is not enough to get rid of the smell that pet dander leaves on your rugs. Dander combined with humidity and a humid environment cause odours that only our wash can remove.

Cats and dogs also have accidents on your rugs and leave organic waste, urine and vomit. These types of odours need the special care you will find here at The Rug Guru. Some fungi and some bacteria attach tenaciously to the fibres and can cause discolouration of the rug in addition to causing odours.

Tip: When you discover that your pet has had an accident on your rug you need to take immediate action. Otherwise your pet will think it has your permission to do it again and again in the same area.

For these sharp, strong odours we have to use a strong sanitizer as well as carpet shampoo, our special techniques and expertise to remove odours and restore your rugs all the way up from deep in the rug foundations to the top. This is combined with soaking your rug and re-washing as many times as it needs. The Rug Guru washes your rug according to its age, type, country of origin, fibre count and cause of odours.

Visit our The History of Rugs and Carpets section to find more information on all aspects of rugs.